Refund Policy

01Our general rule

Our products are digital and are delivered straight away, and they can't be returned once downloaded. Because of that, we generally don't offer refunds if you simply change your mind after downloading or opening a product.

If something genuinely went wrong, tell us and we will look at it fairly.

02When we will help

Contact us and we will fix it, or refund you where needed, if:

• You can't download or open your product and we can't fix it. We'll try first, for example by resending your link.
• You were charged twice for the same order. A verified duplicate payment will be refunded.
• The file is faulty or not as described, meaning it is corrupted, materially different from the description, or missing content we promised. We'll replace or correct it first, and refund you if we can't.

03How long you have

Please contact us within 7 days of purchase. This is our normal support window. It doesn't limit any longer rights you have under the law.

04How to ask

Email msibimmedia@gmail.com with the email address you used to buy, your order or receipt number if you have it, and a short note on what went wrong (a screenshot helps).

We'll review your request, reply with the outcome, and send any approved refund back to your original payment method where possible. How long it takes to arrive depends on your payment provider and bank.

05Your legal rights

Nothing in this policy takes away any consumer right that can't lawfully be excluded or limited under the law that applies to you, including consumer-protection laws where you live. If the law gives you a right to a refund, we will honour it.

Please also read our Terms & Conditions.